Next Steps Before Contacting Protech
Determining the Scope of the Issue
It’ s important to distinguish between a system outage and general slowness:
Scenario Classification Recommended Action
The entire page does not load for 5 + minutes( white screen)
Specific entity / view slow to load but navigation still possible
System Outage
Performance Issue
Contact Protech by opening a Business- Critical Support Request
Qualify the scope before contacting Protech
Next Steps Before Contacting Protech
If performance issues persist, please complete the steps below before opening a support case with Protech:
Collect Detailed Information
• What action were they performing when the issue occurred?
• Are other users affected?
• What specific areas or processes are slow?
• Can a short video or step-by-step documentation be provided?
Also collect:
1. A Network Trace 2. User session details via Settings → About
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