How to Collect a Network Trace
Reproduce the Issue Validate that the issue can be reproduced.
If it cannot, it may be an isolated or user-specific event. Review the key variables above before escalating.
When escalating to Protech, include clear reproduction steps for more efficient support.
Document your Findings Compile all observations and supporting evidence from your testing and user reports.
These details will be helpful for both Protech and Microsoft when investigating the issue.
Contact Protech for support If after all checks the issue persists, contact Protech Support with:
• Network trace
• Reproduction steps
• Documentation of affected users and systems
How to Collect a Network Trace
Microsoft requires a browser-based network trace when reporting performancerelated events in Dynamics 365. Collecting this trace in advance speeds up the investigation process.
See Microsoft’ s official documentation: How to collect a network trace | Microsoft Learn
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